We would love to hear from you! If you have any questions, concerns or feedback, please do not hesitate to get in touch.

Email
support@hugglepals.com

We aim to respond to all enquiries within 24 hours, 7 days a week.

Customer support hours
Monday to Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed (emails answered next business day)

For order related questions please include your order number in your message so we can help you as quickly as possible.

We are a small team and we genuinely care about every single customer. Your happiness is our priority.