Last updated: June 2025

Order processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Shipping times
Once your order has been dispatched, estimated delivery times are:

- United States: 6–12 business days
- United Kingdom: 6–10 business days
- Europe: 6–12 business days
- Australia: 6–12 business days
- Rest of the world: 14–20 business days

Please note these are estimated times and may vary due to customs processing or courier delays.

Shipping costs
Shipping costs are calculated at checkout based on your location and order total.

Free shipping may be available on qualifying orders — check our website for current promotions.

Order tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order at any time.

Customs and duties
International orders may be subject to customs fees, import duties or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our prices.

Lost or delayed orders
If your order has not arrived within the estimated timeframe, please contact us at support@hugglepals.com and we will investigate immediately.

Questions?
Email us at support@hugglepals.com — we reply within 24 hours, 7 days a week.