Last updated: June 2025

Who we are
HugglePals ("we", "us", "our") operates the website hugglepals.com. We are committed to protecting your personal information and your right to privacy.

What information we collect
When you place an order or register on our site, we collect:
- Name and surname
- Email address
- Shipping address
- Phone number
- Payment information (processed securely — we never store your card details)

How we use your information
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Respond to your questions and customer service requests
- Send you promotional emails (only if you have opted in)
- Improve our website and products

How we share your information
We do not sell your personal information to third parties. We only share your data with:
- Shipping and fulfilment partners (to deliver your order)
- Payment processors (Shopify Payments, PayPal, Stripe)
- Email marketing tools (Klaviyo) if you have subscribed

Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings at any time.

Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing emails at any time (unsubscribe link in every email)
- Lodge a complaint with your local data protection authority

Data retention
We keep your personal data for as long as necessary to provide our services and comply with legal obligations.

Third party links
Our website may contain links to third party websites. We are not responsible for their privacy practices.

Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.

Contact us
For any privacy related questions please contact us at:
support@hugglepals.com